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Refund policy
Return and Refund Policy for SNAKITOS
At SNAKITOS, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help.
Returns:
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Eligibility:
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
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Time Frame:
- You have 14 calendar days to return an item from the date you received it.
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Process:
- To initiate a return, please contact us at info@snakitos.com.
- Provide your order number, receipt or proof of purchase, and reason for return.
- Once your return is approved, we will provide you with the return address and instructions.
Refunds:
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Inspection:
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you of the status of your refund after inspecting the item.
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Approval:
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain number of days, depending on your card issuer's policies.
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Non-Refundable Items:
- Certain items are non-refundable, including perishable goods such as food products, unless they are defective or damaged upon arrival.
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product , contact us at info@snakitos.com and send your item to: FM FOODS, A-50, S.I.T.E., Karachi, Pakistan.
Shipping:
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Return Shipping Costs:
- Our courier will pickup from you and deliver us back the products.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Shipping Issues:
- If the item was damaged in transit, please contact us immediately so we can resolve the issue.
Contact Us:
- If you have any questions on how to return your item to us, contact us at